Don't forget that we can mould all of our support packages to fit your requirements.
T1S Support Packages
At T1S we can offer several differnet support packages from email support to full onsite and remote assistance.
Our expert multi-tier support team provides high-quality services, we take the time to get to know your team and infrastructure in order to ensure we can provide the very best service.
Packages (Per Year)
IT Support - Email
Per Year From £499
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24/7 Email Support Via Our Online Helpdesk
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Support Case Tracking
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Unlimited Help and Advice
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Lower Priced On-site Call Outs
IT Support - Email & Phone
Per Year From £999
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Email Package Plus Access To Phone Support
IT Support + Remote Desktop Assistance
Per Year From £1200
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Email And Phone Package Plus Remote Assistance
T1S Support Packages Explained
Email Only Support
With our Email only support option, our clients can raise support tickets 24/7/365, through our dedicated helpdesk. Our software will assign your issue to the right team and allow you to monitor the progress of your case through to its conclusion. Our clients are also able to ask any questions, almost treating us as their own IT department.
Email & Phone
This is our most popular support package, this includes everything our email only package has plus our clients can now phone our support desk directly for help and assistance. This package helps our teams become more integrated with your company which only makes our services more in tune to where your IT is heading .
Remote Desktop Assistance
Our best rated package offers everything from the above two services plus the option to have our support teams on hand to offer remote desktop support. Depending on the type and age of the desktop system there will be a small additional charge per system. Please note that this service is not applicable to Server systems, all server OS support is managed through our MSP offerings.